Frequently Asked Questions

Q: What does Surf Canyon do?
A: Surf Canyon develops real-time contextual search, a technology that dramatically improves the search experience by dynamically re-ordering results in response to user signals. Without any change in search behavior, the Dynamic Search enables users to automatically find relevant results that might otherwise have remained buried as deep as page 100. It is available as a browser extension that works with both Google and Yahoo!. Check out our blog for more information.

Q: How do I install Surf Canyon?
A: Surf Canyon is currently only available for Firefox, Internet Explorer, and Chrome. To download and install the extension, go to www.SurfCanyon.com/extension.jsp and click "Download".

Q: How do I remove Surf Canyon?
A: Go to our detailed removal instructions page for more information.

Q: How do I temporarily disable the browser extension?
A:

Q: How can I visit a link without triggering recommendations?
A: There are two ways. You may turn off "Show recommendations when search result is clicked" on the Settings tab on http://my.SurfCanyon.com. Or, for some users, you might be able to open the result without triggering recommendations with a center-click (clicking the wheel button in the middle of your mouse).

Q: What do I do if I get an "Invalid file hash (possible download corruption) -261 error" or "Download Error -228"?
A: Try right-clicking the "Download" link, selecting "Save link as", saving the file to the desktop, and then dragging it in onto a Firefox browser window. http://kb.mozillazine.org/Unable_to_install_themes_or_extensions_-_Firefox gives a good overview about to what to do when having difficultly installing Firefox extensions.

Q: What do I do if I get the message "Module C\:Program Files\surfcanyon\surfcanyon.dll failed to register"?
A: You're probably on a corporate network and don't have administrative privileges to your computer. Contact your IT support personnel.

Q: Is Surf Canyon a Virus, Spyware or Adware?
A: No. We provide simple removal instructions to completely remove our application. It is also easy to modify its behavior at my.SurfCanyon.com. There is no malicious software or intent. No login or registration is required to use our application, and everything that Surf Canyon does to affect the user experience is transparent.

Q: What is your privacy policy?
A: Our privacy policy can be found at http://www.surfcanyon.com/terms.jsp#privacy.

Q: Is it free?
A: Yes.

Q: Is it easy?
A: Yes.

Q: Where do I report a problem or make a suggestion?
A: You may contact us from our Contact Us page.